{
  "kind": "question",
  "title": "Card declined: 412.00 zł at MediaExpert",
  "text": "Your Visa ending 4417 was just declined online at 21:14. Fraud check flagged it: new device, different city.\n\nWas this you?",
  "priority": "urgent",
  "speak": true,
  "expires_in_seconds": 900,
  "controls": [
    {
      "type": "button",
      "id": "retry",
      "label": "Yes, that was me",
      "style": "primary"
    },
    {
      "type": "button",
      "id": "freeze",
      "label": "No, freeze the card"
    },
    {
      "type": "link",
      "id": "call_bank",
      "label": "Call the bank",
      "url": "tel:+48800123456"
    }
  ]
}